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FAQ’s


Do You Use WIX? Is WIX The Best Website Builder?


There is always a question of which is the best website builder software to use for website design especially with many cropping up in the market. Let’s re-frame it this way: Is WIX better than WordPress, Drupal, Shopify, Weebly, Squarespace, and the likes? Is WIX worth it? The answer isn’t that straightforward. It always depends on the kind of solution you are looking for. Each of the cloud website builders and the CMS platforms has pros and cons, hence it is a matter of choice! WIX is a great choice for those who want to create attractive and functional websites faster. In fact, it is one of the easy to use builders around as it doesn’t require lots of technical knowledge to get started. That said, you will perhaps need a WIX designer to help if you want better designed WIX websites and professional solutions for your business.


Do You Offer A Warranty?


Absolutely! Bug fixes are included with each of our monthly website packages. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on a monthly plan.


Do You Offer A Satisfaction Guarantee?

We offer money back guarantee. If you’re unhappy with our service for any reason within the first 30 Days, you are free to leave anytime.


What Forms Of Payment Do You Accept?

We accept all major credit cards. Our payment processing is handled by Square, and we never store payment information outside of their secure system.


Are There Any Recurring Costs Involved With Owning A Website?

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. Our website plans are a single-rate solution which include monthly hosting, domain name registration along with managed maintenance to keep everything running smooth.


How Long Does It Take For Someone To Respond To An Email?

We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at 0151 493 9493. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.


Do You Charge For Technical Support?

As long as you’re on a monthly plan with us, there is no charge for technical support. What Happens If My Site Is Inaccessible Or Displays Incorrectly?

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email.


How Do I Contact Support?

Have a question that wasn’t already answered here? Don’t fret. There are several ways to get in touch with the Geeky team.

For Design Related Issues First, if you are a client and this is a design related issue, please send your feedback and thoughts to your designer first. Not everything turns out perfect the first time and the fastest path to a great design is clear and direct feedback! If you feel you’ve given your designer feedback multiple times and are still not getting the output you would like, please contact our accounts team and they’ll get a designer swap started for you.

For All Other Issues If you’ve already talked with your designer about an issue and still need help, or your issue is not design related, you can contact our Customer Success Team at info@geekydesigns.co.uk Either send us an email or click on that green circular logo with the kind of smiling face and type us a message. If you’re thinking about signing up for Design Pickle and want to chat with someone about our service, you can email info@geekydesigns.co.uk or fill out our contact form.


Do You Use WordPress Plugins To Create Your Websites?

We use our own collection of plugins to extend WordPress for small businesses.


Do You Use And/Or Purchase Pre-Made WordPress Themes?

Never. We design and code each website by hand. I’ve Used WordPress In The Past And Had A Bad Experience. What Is Your Philosophy Behind Using WordPress?

We believe WordPress is currently the best CMS available for small businesses. Unfortunately, not all WordPress websites are created equal. There are a lot of low-quality pre-made themes available that give the platform a bad reputation. We build each website from the ground up using our own Framework. What Is WordPress?

WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It’s open-sourced and community developed, meaning anyone is free to build their website on top of the software.


What Is A Content Management System (CMS)?

A content management system (CMS) is software that allows you to update and manage your website through an easy-to-use interface. Think of it like Microsoft Word but for your website. Without this software, you’ll need to hire a web developer to make modifications to your website. We use WordPress, the most popular CMS in the world, as our content management system.


Do Your Website Include Content Management System (CMS) Software?

Yes. We use WIX and WordPress, both the leading CMS currently in use on the Internet. We believe it provides the right balance of customisation and usability for small businesses.


Can You Guarantee My Website Will Show Up First On Google?

No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalise your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results for a set number of key words.


Can You Help Me To Get My Website To Show Up On Google?

Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.


Does Geeky Designs Offer Search Engine Optimisation Services?


Does my Website Include Content Management System (CMS) Software?

Yes. We use WIX and WordPress, both the leading CMS currently in use on the Internet. We believe it provides the right balance of customisation and usability for small businesses. Can You Guarantee My Website Will Show Up First On Google?

No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalise your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results for a set number of key words.


Can You Help Me To Get My Website To Show Up On Google?

Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated. Does Geeky Designs Offer Search Engine Optimisation Services?

towards ranking your WIX site higher on search engines, in your niche. There are other ways to improve SEO on WIX but perhaps the best way is to use the right keywords in your content. We are talking about finding out about what users are searching around your site’s niche or product, then cleverly inculcating them to your content. This includes having the right keywords in titles and metadata for every page or section on the site. You should also tailor the site for mobile devices, structure it well, build links with relevant sites (e.g through Guest Posting) and of course generate quality content that keeps users coming back for more!


Do You Use WIX? Is WIX The Best Website Builder?

There is always a question of which is the best website builder software to use for website design especially with many cropping up in the market. Let’s re-frame it this way: Is WIX better than WordPress, Drupal, Shopify, Weebly, Squarespace, and the likes? Is WIX worth it? The answer isn’t that straightforward. It always depends on the kind of solution you are looking for. Each of the cloud website builders and the CMS platforms has pros and cons, hence it is a matter of choice! WIX is a great choice for those who want to create attractive and functional websites faster. In fact, it is one of the easy to use builders around as it doesn’t require lots of technical knowledge to get started. That said, you will perhaps need a WIX designer to help if you want better designed WIX websites and professional solutions for your business.


How Do I Purchase A Domain Name?

If you don’t have a domain name and our on our standard or premium plan, we can purchase and register one on your behalf at no additional charge. As long as you’re on one of these plans, we will automatically renew your domain for you annually.


What Is A Domain Name?

A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website. Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.


Do You Offer Email Accounts With Your Web Hosting?

Yes. Most web hosts bundle email service into web hosting to give you a barebones email system. Basic spam controls or fraud and virus protection are given and very limited amount of storage space. But you can upgrade your email plan.


Do You Offer Website Hosting Services?

Yes. “Fully-managed” web hosting is included with all of our plans. Simply put, we take care of everything for you.


Do I Need Web Hosting?

Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge. What Is Web Hosting?

Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole

purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it. Do Your Website Include Content Management System (CMS) Software?

Yes. We use WIX and WordPress, both the leading CMS currently in use on the Internet. We believe it provides the right balance of customisation and usability for small businesses.


How Many Design Revisions Do You Allow For?

Our Basic plan allows for 2 revision rounds, Plus and Pro plan allows for 4 rounds, and our Unlimited and eCommerce plan allows for unlimited revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.


Do Your Website Designs Work On Mobile Devices (Phones, Tablets, Etc.)?

Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.


I Keep Seeing The Term “Responsive Web Design”. What Does This Mean?

Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.


Are Your Designs Pre-Made Templates?

Nope! A lot of our competitors purchase “themes” or use pre-made templates to cut costs. We make every website to the exact needs of each client.


I Don’t See Any Work Examples From My Industry. Do You Work With All Types Of Businesses?

Our primary focus is working with business-to-business (B2B) and business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.


Can You Revise My Current Or Finish My Incomplete Website?

We’ve found it’s cheaper in most cases to start over than it is to retrofit or complete an existing website.


Can You Put Together A Proposal For My Project?

In order to keep our prices as low as possible, we do not offer proposals. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.


Can You Put Together A Proposal For My Project?

In order to keep our prices as low as possible, we do not offer proposals. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.


I Have An Idea For A Website But It’s Not Exactly A Small Business. Should I Still Contact You About My Project?

Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge. I’m Not Local To Your Area.


Can You Still Make My Business’ Website?

Yep! We’re great at communicating via phone and email and our clients come from all over the UK.


I’ve Received Quotes That Are Much Higher Than Your Prices. Are You Cutting Corners To Offer Lower Prices?


Can You Put Together A Proposal For My Project?

In order to keep our prices as low as possible, we do not offer proposals. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.


Can You Put Together A Proposal For My Project?

In order to keep our prices as low as possible, we do not offer proposals. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.


I Have An Idea For A Website But It’s Not Exactly A Small Business. Should I Still Contact You About My Project?

Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.


I’m Not Local To Your Area. Can You Still Make My Business’ Website?

Yep! We’re great at communicating via phone and email and our clients come from all over the UK.


I’ve Received Quotes That Are Much Higher Than Your Prices. Are You Cutting Corners To Offer Lower Prices?


Do You Outsource Your Projects Or Send Work Overseas?

No. All of our work is performed by our in-house team based in Liverpool. This Is My First Time Purchasing A Website.


Will You Help Walk Me Through The Whole Process?

Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.


Are There Any Long-Term Contracts?

Geeky Designs never has a contract! If you sign up for a monthly plan, you’ll be billed monthly and can cancel anytime. If you sign up for an annual plan, you’ll be billed every 12 months and can cancel at anytime. Past the 14-day guarantee window for standard plans (21 days for pro plans), there are no refunds on any plan for any reason.

Contact us to get started.

Please contact us for a quote by filling the contact form below or call us at the following number: 0151 493 9493